Access control questions, answered plainly

It depends on the number of doors and gates, the credential type, and whether you're adding to an existing system or replacing it. We don't quote from a price list — we quote from a site walk. The assessment is free, and the proposal shows every line.

Yes. That's the most common HOA and multifamily design we build: one database, one credential per resident, one audit trail, with gate and door hardware chosen for each opening.

Often not. Many LenelS2, Brivo, HID and CDVI installations can be upgraded in place — new controllers or readers, existing wiring and doors. We tell you which during the assessment.

Both are available. Cloud (Brivo, PDK, and LenelS2's cloud options) means no server to maintain and management from a phone. On-site (LenelS2, ICT) is still right for some commercial and hospitality sites. We'll recommend based on your IT setup and policies.

You call (407) 598-0670. Support is 24/7, and rapid repair is the core of what we sell. Technicians usually arrive with the replacement part; small devices like readers are swapped, not field-repaired, so the door is back in service fast.

Yes. We removed all non-compliant products from our offerings in 2019 and carry only NDAA-compliant equipment.

Seven things, on every job: one point of contact for all hardware and labor warranty issues; help choosing parts that stay compatible and current; when something fails we bring the replacement part — free in warranty, 10% off out of warranty; major components stocked for fast repairs; we handle the manufacturer RMA after restoring your system; loaners for some parts; and all taxes included in the product price. Service plans add proactive monitoring and scheduled preventive maintenance.

Yes. Our service plans are built on six pillars: proactive monitoring, system-level troubleshooting, device-specific preventive maintenance (firmware, database backups, reader and lock checks), ongoing technical support, root-cause repair, and rapid device replacement. Our measure of success is uptime. Ask for the plan comparison during your assessment.